Your Questions, Answered
Still stuck? Write to us.
Which mood should I start with?
Pick the moment, not the scent. Unwind is for the slow exhale at the end of the day; Spark for focus; Glow for having people over; Drift when you want the room to feel fresh; Ember for cold nights in; Velvet for late, close evenings. Not sure? The Mood Sampler has all six in 4 oz tins.
How long do they burn?
About 25 hours for a Mini Tin, 50 hours for a Classic and 70 hours for a Grand three-wick, burned in sessions of up to four hours with the wick trimmed to 5 mm.
What are the candles made of?
Soy wax, lead-free cotton wicks and fragrance blends made for candles, poured into heavy matte glass (Classic and Grand) or a metal tin (Mini). Each label lists the mood’s three notes.
Where do you ship, and how fast?
We ship across Canada and to the United States. Orders are packed within two business days and you get a tracking link by email when yours leaves. Canadian orders over US$75 ship free. All prices are in US dollars.
My candle is tunnelling. What happened?
Usually the first burn was too short. Soy remembers its first melt pool, so let it melt all the way to the edge the first time (two to three hours). To rescue a tunnelled candle, wrap foil around the rim with a hole in the middle and burn until the surface is level.
Can I reuse the vessel?
Yes. When about 1 cm of wax is left, stop burning. Pop the vessel in the freezer for an hour, the wax lifts out, then wash it in warm soapy water. Remove the wick tab and it is a tumbler, planter or pen cup.
What is your returns policy?
Unopened, unburned candles can be returned within 30 days of delivery. If anything arrives damaged, email a photo within 7 days and we will replace it. Full details are on the Shipping & Returns page.
Are the candles safe around pets?
Burn any candle in a ventilated room, out of reach of pets and children, and never leave it unattended. Birds are especially sensitive to airborne particles, so keep candles out of rooms where birds live.